Service matters

At Hawkwell House Hotel we believe that service matters, please see some customer feedback below. If you wish to give us your feedback please use the "contact" page. Other reviews can be found on websites such as trip advisor. 


Hi Michelle,

My husband & I would both like to thank you and all the staff at Hawkwell House Hotel for making our stay at your hotel such a pleasant occasion; our family members had nothing but praise for the hard work the dining room staff performed on the 22nd March!

Thank you once again and I will certainly return to your hotel at a future date and will definitely recommend your establishment to my friends and other family members looking for a fabulous hotel to stay in!

Bernie



Hi Dave, 

Apologies for the belated note but I just wanted to thank you and the team on the night for looking after us so well for my Father's surprise 70th party.

The team in the hotel couldn't have been more helpful and really got into the spirit of the 'secret' element of the party. Everyone had a brilliant time and commented on what a fantastic venue we had found. We (the organisers) left that evening completely buzzing after a wonderful evening.

Many thanks again.

Sam

January 2014


Thank you for a lovely stay at the Hawkewell House Hotel.

The money spent has transformed it into a lovely property for both the leisure and business traveller.

The staff were friendly and helpful and the food was superb.

Thank you once again and we will definitely be recommending the property.

Kind regards,

Julie

January 2014


Hi Dave,

thanks so much for your e-mail and invoice, I shall get that to Finance straight away.

Can I also say thank you so much for organising our Christmas Party.

It was absolutely great and everyone said that the food was excellent, which it was.

The DJ was also great and I think it was one of our most successful parties so many thanks.

I hope you have a jolly good Christmas and new year.

With best wishes

Tess

December 2013


Hi Gary, 

Just wanted to thank you for making sure our wedding day went smoothly on 16/08/13, You were very helpfull and catered for our every need, we could'nt have asked for a better co-ordinater. Once again thanks for everything, take care.

Michael and Nicola

September 2013


Thank you all so much for your hard work and attention to help make our stay at Hawkwell House Hotel a very pleasant experience.

We had a lovely, relaxing time and hope to be back again soon.

With best wishes

Sue and John

July 2013

Dear Aaron,

Thank you very much indeed for your contribution to our raffle at the fundraising concert tomorrow, in support of music therapy for people with dementia. We appreciate it very much. I'm sure the people who win it will be delighted.

Regards,


April 2013


David

Sandy and I would like to thank you andthe Staff involved at the Hawkwell House Hotelfor a very memorable celebration lunch on Sunday the 3rd March.

We are pleased to say that in our opinion, all aspects of the event were delivered in a very professional manner by well trained and courteous staff, and our guestshave all commented on howmuch they enjoyed theafternoon.

Whilst we areunlikely to be hosting this type of event on a regular basis, we would be quite happy to return to your establishment should the opportunity arise, and would of course recommend your facility to any of our aquaintances as appropriate.

Thank you once again

February 2013


Hi Dave,

Just wanted to thank you and your team for an excellent, smoothly running week last week. All the guest were really happy with the hotel, their rooms and the quality and variety of food served.

Kind regards,

Alison

December 2012

Hello wonderful staff & management at Hawkeswell...We stayed at your Hotel 11th Aug - 25th with NZ Hockey Team & I just wanted to let you know it was an amazing experience.. everyone from Restaurant, Reception, Rooms etc was SO helpful & all seemed to genuinely enjoy there work..nothing was ever too much trouble.Thank you very much..would love to think we will be back sometime. Room 210 was great ..all the best for the rest of the year.

Regard John & Sally


Dear David,

We have completed the on-line questionaire but wanted to thank you and your Wedding Events Planner for making our Golden Wedding Celebration a very special event. Your helpful and thoughtful input made it a weekend to remember. The memories of a previous memorable day were re-lived just watching another happy couple taking the same photographs with the same views!

We were especialy pleased to meet them and to be asked to be in their photograph. Please pass on our good wishes.

Your team looked after us well,our guests all commented on the fine food and service, in a lovely intimate setting.

Our thanks and kind regards, we will be back!

Eric & Linda
July 2012

I am writing to thank all the staff for making a recent visit to Oxford so enjoyable for my elderly mother and myself,the family used to live nearby in Iffley but have all moved away over recent years, we came back for a few days last week to visit old friends and old haunts!

We stayed tuesday 26th-Friday 29th June in Room 101.

I know that my mother enjoyed the stay and the many memories that Hawkwell House held for us as a family.

Thank you all once again.

Alison


Dear Dave

Thank you very much for your invoice… we really appreciate your support.

A very big thank you to you and all of your staff for a lovely day on Sunday. Everyone at Hawkwell was so polite and helpful to us – we are most grateful.

With all good wishes

Julie

Charity event - June 2012


Hi David

I just wanted to thank everyone at Hawkwell House for doing such a great job hosting my meeting last week. Alex was fantastic with the technical support, all the staff were friendly - including the very welcoming reception staff, and the food was great. All the participants said how lovely the place was.
Please do pass on my thanks and praise to everyone.

Kind regards 
Jo 

June 2012 


Gary

Just a quick Email to thank you and and all the staff for making Lauren and Ben's big day go so smoothly it was superb and Lauren definitely choose the right venue no one had a bad word to say about the whole event so thank you very much

Regards


Hotel with character
I have stayed here regularly over the last 18 months and it's my Favorite hotel in Oxford, it feels different from chains with good quality rooms lovely staff and wonderful grounds and not that des from Oxford center. It's friendlier than both Four pillars and less clinical than the Mal. Breakfast is top class and the food generally pretty good. The staff will go the extra mile without hesitation or any argument, it's relaxed and lovely. A gem I will continue to enjoy staying at.
Laterooms - May 2012.

Dear David

From All in my team a Big Thank you for all your and the staff at Hawkwell House's assistance yesterday. This has helped us achieve our objectives for our Away Day.

February 2012


Dear David

Just a quick email to say thank you for all the support during the recent International Marketing Directors meeting at Hawkwell House.
The meeting went off very well and all the participants were very pleased with the standard of accommodation, the food and the conference organisation. All the staff were very helpful.

Best wishes 

November 2011


I would just like to say a thank you to your event management and service teams on behalf of our companies and shareholders. We found the attention to our needs, service, rooms and venues exceeded our expectations.

In this regard we would like to book our 2012 meetings around the same venue date and I will be in contact to formalise this shortly.

With my best regards

November 2011


“Fantastic Value and Great Bar Food”
5 of 5 starsReviewed 15 November 2011 NEW - Trip advisor

The Hawkwell House Hotel is a rare fnd. Close enough to Oxford to see the sights, but secluded and quiet in its setting. My room was quiet and comfortable. the revelation was the bar food. i ate with a colleague, we had a curry and a shepherds pie. they were amazing - and less than £10 each.

I would highly recommend this hotel to anyone looking for superb value for money.

  • Stayed October 2011, travelled on business


Hi Dave

Now that I’m well & truly back down to earth after last week’s conference I’d like to say another huge thank you to both yourself & all the staff of Hawkwell House Hotel for looking after us so well throughout our event. Feedback is coming in to me now & everyone certainly enjoyed themselves.

Thanks especially to yourself for all your help & hard work over the 11 months since I first called you with an enquiry. Is it really that long ago? Time flies these days!

Once again, thanks very much & please could you pass this & all my good wishes on to all the staff.

Best regards

Anne

(Conference Organiser & Administrator)

October 2011


Hi Gary

Michelle & I are extremely happy with the work you & your team put in to make our special day truly amazing! We will be writing to you in person to commend you & your team with an official thank you! All of our family & guests were overwhelmed with the overall presentation of the day!

Thank you so much!


We just wanted to say thank you to Gary and everyone at Hawkwell House for organising our wedding on the 30th of July 2011.

Everything went very smoothly, we had a great day, and all our guests had nothing but compliments for our choice of venue. We were lucky to get married on a sunny day, and doing the ceremony outside on the lawn, surrounded by all those beautiful trees was very special for us. The food was excellent, even my family and friends from France were impressed! The bridal suite was wonderful, and felt very private, its just a shame it was such a short night and we didnt have more time to enjoy it!

So again, thank you very much for a fantastic day!

Joyce and Oli.



“Nice hotel in a quiet location”

It's a pleasant hotel just out of Oxford. The breakfast was included in our rate and was just fine. The onsite bar is also good and there's heaps of room to spread out and relax on the couches, and the bar prices are no more expensive than in town. It was about a 30 minute walk into Oxford centre, along a lovely part of the Thames river, though in wet weather it could have been a little inconvenient. The hotel had a pleasant and relaxed and quiet atmosphere. The internet was fast, there was heaps of onsite parking and the room was comfortable and clean. I would definitely recommend this place to others.


Sunday 29th May 2011,

Yesterday was our daughters wedding, I have to congratulate the Hawkwell for making her day even more wonderful for her, Gary the wedding coordinator was absolutely fantastic, nothing was to much, he was there, with his gentle smile alway calm and very reasurring, the whole day was absolutely brilliant, my daughter and her husband has nothing to worry about every litttle detail was taken care of. Thank you Gary xxxx



Date of review: 5 May 2011

The bedroom was modern and well furnished. The public rooms were comfortable and the full English breakfast was very well cooked. But the most attractive aspect was its
location in the small village of Iffley which gave it a holiday feel and was only about 40 minutes walk along the towpath into Oxford. Yet in about 5 minutes walk to the main road there were frequent buses for the short ride into Oxford centre. As a bonus there
was also ample free parking. We were only there for one night but our experience of the staff was that they were all atentative and helpful

Trip advisor 



Two Night Stay
Hawkwell House is very easy to get to from the Oxford Ring Road and very conveient for bus services into the centre of town. Service is efficient and friendly. The quality of the room we had (in the annexe) was very high - comfortable, tidy and well equipped. Breakfast was also high quality and generously served and the dining room was a pleasant conservatory style space.

Reviewed by - Laterooms
M Shun

From Wimbledon, England
Who stayed in April 2011


“Excellent hotel”

A one night stay while visiting Oxford for dinner. Hotel is easily reached from the southern ring-road with directions on local road signs and ample parking. Attractive gardens and nice decor. Reception were welcoming and booked us our taxi to go out that evening and it arrived right on time. A taxi to central Oxford takes less than 10 minutes and was £7.50. If it had been better weather we would have walked along the river towpath which is about 25 minutes but well worth doing. Room was modern, comfortable and clean. Shower had good water pressure. Price for Oxford was competitive. When we got back we enjoyed a late night drink in the bar while watching the 1st Ashes Test on Sky. All staff were smartly dressed, polite and helpful. Breakfast in the morning was very good - plenty of choice (full English, cold meats, cheeses, fruit, cereal, toast, juices) and good coffee. The lounge with open fire, comfy sofas and newspapers is a particularly nice place to spend the evening when it's cold outside. I would think it's better to be out in the gardens in the summer.


I'd like to thank you for the lovely day at my daughter's wedding in February. The staff were helpful and efficient, the food was excellent and we couldn't have asked for more. Special thanks to Gary for all his help with the arrangements and for being so patient.
Debra


Fantastic New Years Eve Wedding!
Just had the best wedding ever. Venue was perfect, everything went well and the food was fantastic. Gary did a brilliant job in organizing the event and was really helpful with us putting our decorations in the room. Would definitely recommend it as both a wedding venue and hotel.



“Staying here again!”

We loved this charming hotel set in a cozy area. The room was large and fashionable and the bath was large and newly remodeled. We had the English breakfast plan and the service and quaility of food was great. We enjoyed the bar and lounge each evening. Warm fire each night was welcoming. I highly recommend this hotel and we are picky American travelers!

Area recommendations
This hotel is located away from the busy city of Oxford in a lovely area. By car it took us about 10 minutes to travel to the University.

Michael & Marilynfrom San Jose, California


Hope you are well? Just wanted to say a big thank you for everything you did on the day of our wedding! it was perfect, all our guests loved the venue & gave the whole reception so many compliments!

Thank you again

Vicki & Bryan


I just wanted to say a big thank you for the wonderful evening we all hadon Saturday at our daughters 21st Birthday party.

All of the staff were excellent - especially Alex and they could not have done any more for us, they were fantastic. Lots of people at the party said what a wonderfull evening they hadand commented onhow lovely the food was.

Thanks for everything

Bernadette



"I just wanted to thank you and all the staff who made our Christmas function with you on 11th December very enjoyable. I had very good feedback – the food was truly excellent (please thank chef from us) and was much extolled and the evening went very well. All the staff were courteous and helpful and went out of their way to do everything they could to assist the party going with a swing.

Please pass on our thanks and best wishes to everyone involved..."

Carol


"I just wanted to say to you and all the staff, thank you very very much for helping us to have such a wonderful family party for my mum. I'm sure she'll be thanking you herself when she's come down from cloud nine! Like all people organising parties, we were anxious for everything to go well and it did.

This was very much down to your staff doing their jobs well and professionally. People commented on how good the food was. My mum was very pleased with the salmon and the whole spread was impressive so do thank the chef - the volume of food was very good. The tables looked lovely and the staff brought the band their food without us having to do any reminding.

Arthur at the bar was very friendly and tended to everybody at the bar. Casha also got everything just perfect in the room and advised us of lighting, as well as reassuring us of all the arrangements. Nothing was forgotten and staff were polite and couldn't have been more helpful.

Guests who stayed also thought the hotel was smart, I must say the carpets look really good. The suite my mother had was brilliant!

Thank you very much for a memorable occasion.

I will certainly recommend your hotel, I can understand why people who have had their wedding parties with you rave on about the hotel."

Vikki


"John and I just wanted to say a very big thank you to yourself and all the staff at the Hawkwell for all the hard work that was put into our daughter's wedding last Saturday. The Hawkwell is in a beautiful location and, with the weather as good as it was, people were able to enjoy a stroll in the garden as well. We could not have asked for a better day and all our guests were very complimentary about the surroundings, food and service.
 
Claire and Steve were very happy with everything and I'm sure will have many happy memories. Claire was particularly appreciative of your being so flexible and allowing her to have an excellent room for Friday night and keeping it until she left for the wedding. It certainly made our lives easier, having adjoining rooms and being able to easily pop from one to another.

Once again, thank you for your part in making Claire's wedding the day she has always dreamed of having."

Christine & John
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